About Grievance Management System
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Vision
One-stop platform for citizens of Maharashtra to seek redressal of their grievances
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Process
The grievances can be filed under appropriate category (District Administration/ Mantralaya departments). Once grievance has been submitted, a tracking number will be generated. Citizens can track the status of the grievance with the help of the tracking number. The grievance will be addressed by the competent authority within a period of 21 working days.
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Feedback
Citizens can provide feedback for the quality of resolution of grievance through a "Satisfied" / "Dissatisfied" option